Cloud Hosted Phone Systems

Quality control

Horizon is a leading hosted telephony platform with high voice quality delivered over fast broadband connectivity. Our fibre connections or managed ethernet circuits with QoS (Quality of Service) routers ensure your business receives the highest quality of voice connection.

Why must we switch before 2025?

Openreach is switching off the Public Switched Telephone Network (PSTN) by December 2025, which means all businesses using PSTN or ISDN telephone landlines will need to upgrade to a digital fibre network or risk losing their numbers and having disruption to their services. PhoneLine+ is a product designed for small businesses and is an alternative solution to a traditional phone line offering more functionality while future-proofing your business communications.

Disaster recovery

If your business phone system is in-house (on-premise) do you have a backup plan when disaster strikes? Have you considered what happens when your phone system and services go down or stop working? Will you have the right people and skill set available when you need them? Don’t just have a plan to recover from business interruption, have a plan to maintain continuity during an incident too. Cloud-hosted phone systems provide quick service recovery for all kinds of emergency scenarios.

Resilience & Loss Prevention

Good security has many layers, and one padlock is never enough. Horizon cloud hosted PBX complies with recognised CSA CCM version 3.0, SSAE-16, and ISAE 3402 datacentre security standards. Horizon utilises GPG 13 guidance on a Security Information & Event Management Solution (SIEM) to identify potential compromises. If a compromise is found, it is investigated. A Security Incident is raised to track the investigation, root cause, and solutions if required to rectify or improve the situation. We respond to incidents as close to real-time as practicable.

Automatic software updates

Benefit from a cloud phone system platform that automatically pushes updates to features, functionality, and security to all of your subscribers without any effort by you. This is a far cry from the legacy PBX days, where the only update typically provided was a new phone system at the end of your contract.

Competitive edge

Adopting a cloud hosted phone system will allow you to access the same software, features and functionality big businesses use. You can take advantage of delivering better customer service, increased employee productivity, reduced physical hardware costs (none or limited costs), and the ability to scale up or down as your business demands, plus many more benefits with cloud-hosted phone systems. These can improve your strategic position and give you a competitive edge.

Sustainability

Go green with sustainable cloud hosted phone systems. For a start removing your on-premise PBX system and switching over to cloud hosted telephony means you cut down on energy intensive infrastructure saving your electricity and saving you money while helping the planet. Reduced onsite infrastructure means less to maintain, and by eliminating heavy maintenance intensive systems, along with the regular engineer call-outs and system upgrades needed to keep them operational means you are also adding to carbon reduction and doing better for the environment.